1) Please allow 24-48 hours for your order to settle in our systems. We strive to have domestic orders delivered within 7-10 working days. Once an order leaves our facility we are unable to guarantee the shippers delivery date.
2) Please note that we cannot ship to PO box addresses.
3) When placing an order for multiple items, please be aware that items may be delivered separately.
How are my items shipped?
- All of our products are shipped using USPS in the USA. International orders are shipped using UPS. Currently we do not offer options for expedited shipping.
- For international orders, once your package reaches the destination country it is then handled and delivered by your country's local postal service.
Shipping Prices & Customs Fees
- For international shipments, item prices DO NOT include any customs fees assigned by your country. Please be mindful of additional costs that may occur after purchase of items from sarahcandersenshop.com.
- Shipping prices are determined by standard USPS rates based on weight.
Why are my items shipping separately?
- When placing an order for multiple items, please be aware that items may be delivered separately.
- If a signed print is ordered this will ship in a tube and will arrive separately from the rest of your order.
Pre-orders:
- If you order multiple in-stock items along with a pre-order, the entire order will be held until the preorder release. To expedite shipping of the other products, please order them separately.
- Pre-order delivery time will be updated on the product page. Please note that the delivery schedule may change from the original estimate.
- Pre-orders may be canceled before shipping begins, just e-mail help@saracandersenshop.com with your order number and you'll be refunded in full.
Returns/Exchanges:
- If your item was damaged, lost/stolen in transit, or incorrect, simply reply to your confirmation e-mail to get your issue resolved. For damaged or incorrect items, please include a photo of the item for reference.
Holiday Shipping times:
- Before ordering for holidays or a specific event like a birthday, please order well in advance to be sure it arrives in time.
If you have any other questions, don't hesitate to contact us 
